Changing the shipping address after dispatch

Unfortunately, Australia Post won't let us change the address of a customers parcel once it's been dispatched (yes we agree, it's really dumb).

That said, the end customers (you) can now do it quite easily.

If you have the Australia Post app or a MyPost account, you can redirect your order to another address, including post offices and Parcel Lockers up until the day before your order is out for delivery. Using your app or MyPost account is the best way to ensure the redirection goes smoothly.

Hint: When registering a myPost account, use the same email that you used to shop with us. All your tracking will then appear automatically when you log in.

If you aren’t able to do this, please get in touch directly with Australia Post on 13 76 78 and they will be able to help you. You'll want to quote your eParcel Job ID which can be found on your tracking page and starts with "JTK". Don't hesitate to contact us if you can't find it. 

Please bear in mind that if you redirect your order, it will take a bit longer for it to get to you. It’ll take an extra day for Australia Post to intercept it, plus it may take additional days to deliver your parcel to the new address depending on where it is.